Workforce capability and capacity needs at Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector) were identified during the annual strategic planning process and synthesised into the HR Plan. The plan incorporated a summary of the needed skills, competencies, and education levels identified…

BPIR Categories

9.4.1 Align employee & organisation development needs
9.1.3 Develop human resource strategy
9.2.3 Define work competencies
9.2.2 Define & align work outputs & metrics

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