First introduced in 1982, the US Postal Service (USPS) Quality of Working Life (QWL) programme was based on the belief that mail handlers wanted to be responsible and effective in their work and a say in problem solving. To meet those needs work conditions had to be restructured. The programme which included a clear philosophy and purpose, committed leadership, staff support, training, and systems and structural support, was implemented. Local QWL coordinators were appointed who formed QWL teams...
BPIR Categories9.2.1 Analyse, design, or redesign work
9.7.1 Encourage employee involvement and feedback
9.6.2 Manage employee satisfaction