Organizational Excellence frameworks – How to fail

I often wonder why some organizations embrace excellence frameworks and others struggle to accept them as a way of life.
At meetings and conferences, I am asked a variety of questions – Are these for everyone? Can it really fit in business, health care, not for profit and even in education sectors? Aren’t they complicated? Are there real examples of how and where they truly worked for organizations? Can I really implement something that is so systematic? Don’t they cost a lot? These are usually apprehensions of people who want to be talked out of it.

What are most valuable – Good or Bad Practices?

At the we have been focusing on collecting good or best practices. This is what we believe our customers want. However, perhaps we can learn just as much from bad practices – of what not to do! There are many cases of poor service that I could highlight but I...