Aug 8, 2026 | Benchmarking, Latest News
Dubai Electricity and Water Authority (DEWA) recently participated in the IBPC Best Practice Certification Programme, with 11 best practices achieving a 5-Star rating or higher and being recognised as international best practices.
The IBPC Best Practice Certification Programme uses the same 7-Star Rating System as the International Best Practice Competition, but operates in a more flexible and in-depth format. While the competition is held once a year, organisations can participate in the certification programme at a time that suits them, typically with around 10 best practices assessed per programme.
Dec 21, 2025 | Benchmarking, Best practices, Business Excellence, Latest News
Move beyond ad-hoc problem solving and discover the path to sustained performance. This article outlines the Centre for Organisational Excellence Research (COER) roadmap, detailing how to combine structured methodologies, independent validation, and shared learning to build a robust benchmarking capability. Learn how to design excellence as a living system, not just a destination.
Oct 28, 2025 | Benchmarking Workshops, Business Excellence, Latest News
The Centre for Organisational Excellence Research (COER), New Zealand, recently concluded an extraordinary visit to Colombo, Sri Lanka, marked by intensive training and strategic collaboration. Partnering with the Asian Productivity Organisation (APO) and Sri Lanka’s National Productivity Secretariat (NPS), our team delivered a series of Technical Expert Service (TES) training sessions aimed at advancing business excellence across the nation.
Sep 16, 2025 | Benchmarking, Best practices, Latest News, Must Attend Events
On 10 September 2025, the spotlight shone brightly as the 11th International Best Practice Competition (IBPC) 2025 and its prestigious Innovation, Benchmarking, and ESG awards reached a spectacular finale, culminating with the award winners’ announcement ceremony.
This year’s competition brought together outstanding organisations and brilliant minds from across the world to celebrate and raise the bar for best practices. These achievements reflect the power of innovation, collaboration, continuous improvement and impact in driving organisations forward.
Sep 2, 2025 | Benchmarking, Business Excellence, Latest News
The September 2025 edition of COER News (Centre for Organisational Excellence Research) is here, and it reflects the spirit of collaboration across borders. It’s packed with stories and events that will spark ideas, fuel ambition, and connect you to the global movement of excellence.
May 19, 2025 | Benchmarking, Latest News
A key highlight of the Government Best Practices Series 2025 is the recognition of nine innovative government initiatives through the sixth cycle of the Executive Benchmarking Program, underscoring Dubai’s dedication to collaborative excellence. These featured projects include Dubai Customs’ ‘Advance Ruling,’ the Dubai Environment and Climate Change Authority’s ‘Dubai’s Emissions Factors Guideline Road Transport Sector,’ and the Government of Dubai Legal Affairs Department’s ‘Establishment of the Dubai International Mediation Centre.’
The recognized initiatives also encompass: DANS’ ‘Next Generation Airspace,’ DEWA’s ‘High Electricity Consumption Alerts,’ Digital Dubai’s ‘Digital City Tribe Ecosystem,’ the Department of Economy and Tourism’s ‘Dubai Can – Refill for Life,’ the Department of Finance’s ‘ALFA – The Future Financial Advisor,’ and Dubai Civil Defence’s ‘Sustaining the Safety of Dubai’s Buildings.’
Apr 27, 2025 | Benchmarking, Latest News
The Global Benchmarking Network (GBN) is entering an exciting new chapter with its relaunch in April 2025! As a global hub for benchmarking excellence, GBN is calling on organizations and professionals to connect, collaborate, and lead the future of benchmarking. With a legacy dating back to 1994, GBN has been instrumental in driving continuous improvement worldwide. Now, with a renewed vision, we invite institutions to join us in shaping the benchmarking landscape.
Apr 21, 2025 | Benchmarking, Best practices, Latest News
Organizations often celebrate milestones like new product launches, increased sales, or expanded facilities. However, a critical question remains unasked: How do we compare with the best in our industry? This oversight isn’t due to hidden data but rather a lack of inquiry. While many organizations diligently track internal KPIs, such as on-time delivery, rejection rates, and service speed; these metrics often exist in isolation. A 90% customer satisfaction score might seem impressive until compared with a competitor’s consistent 97%. Completing a project on time may still be inefficient if others achieve the same with half the resources. Benchmarking unveils this hidden gap between ‘good enough’ and ‘world-class.’ It’s not a management or technological flaw but a perspective one. Without a comparative lens, strategies and policies risk being directionless.
Mar 16, 2025 | Benchmarking, Latest News, Must Attend Events
Discover the secrets behind Japan’s global success on the Japan Study Mission! This immersive tour offers exclusive access to leading industries, expert insights, and cultural experiences that inspire innovation and growth. Perfect for professionals and entrepreneurs, this journey is your gateway to learning from one of the world’s most innovative nations.
Mar 13, 2025 | Benchmarking, Latest News, News, Must Attend Events
Struggling with your IBPC application? As a jury member, I’ve seen what makes submissions shine. This cheat sheet reveals the six key steps to craft an award-winning application, from clear definitions to proving impact with solid data. Boost your chances of achieving Five-Star recognition!
Jan 3, 2025 | Benchmarking, Latest News
Looking beyond the familiar can spark breakthrough innovations. This article explores the concept of creative benchmarking, describes how it fits into an established benchmarking methodology, and provides examples of creative benchmarking in the hospital sector.
In This Article:
– What is Creative Benchmarking?
– How are Creative Benchmarking Partners Selected?
– Creative Benchmarking Example from the Hospital Sector for a World-Class Patient Experience (Flow diagram)
– Conclusion
Oct 18, 2024 | Benchmarking, Latest News
In recognition of the exceptional achievements of the winners at the recently concluded 10th International Best Practice Competition (IBPC) 2024, Dr. Robin Mann visited the United Arab Emirates in September 2024 to attend a special invitation-only celebration. During this visit, Dr. Robin awarded certificates to organizations for their remarkable innovation, teamwork, and leadership. He commended the winning organizations for their forward-thinking practices and highlighted the significant role they play in driving business excellence.
