The book Achieving Performance Excellence Through Benchmarking and Organisational Learning is a joint publication by the Dubai Government Excellence Program and the Centre for Organisational Excellence Research (COER). The book describes 10 TRADE Best Practice Benchmarking projects that were undertaken as part of DGEP’s 3rd Cycle of Dubai We Learn.
How will your city look like 20 or 50 years from now? it would be worthwhile understanding the planning processes of competent and futuristic cities. The vision and mission statements lay down the foundation for the city’s collective growth towards the future and project how the officials intend to design exceptional communities.
The Baldrige Excellence Framework has a set of 11 foundational beliefs and behaviors (core values) that underpin its systems approach to achieving organizational high performance. One of those core values is agility and resilience. While both agility and resilience are important, many of us conflate these two concepts. I believe understanding their differences and complementarity will help organizations consider all aspects of preparing for uncertain futures.
Organisational Excellence Architecture (OEA) refers to the formal structure used to assist in the implementation of BE within an organisation. To investigate the components and importance of OEA in accelerating BE journey, a PhD research project has been initiated by the Centre for Organisational Excellence Research (COER) and Massey University.
U.S. Secretary of Commerce and Deputy Secretary hosted the convening of national experts to officially launch the Department of Commerce’s new Job Quality Initiative. The initiative is aimed at ultimately helping American employers become more competitive by providing workers with high-quality jobs.
Watch Dr Robin Mann’s Presentation on the Centre for Organisational Excellence Research (COER)’s research and consultancy projects on business excellence and benchmarking.
To commemorate 25 years of IMC Ramkrishna Bajaj National Quality Award the IMC’s Journal includes articles on the history of the award and the quality movement in general in India. Articles are from Niraj Bajaj the IMC RBNQA Chairman who recalls how he invited Suresh Lulla, who represented the Juran Institute in India, to help in structuring the IMC Quality Improvement & Technology Committee (IMC QITC).
When the City of Germantown (TN) was named a Baldrige Award recipient in 2019, the small suburb of Memphis (just 20 square miles in size) became only the fourth city to earn the prestigious, Presidential award for organizational excellence.
During the Baldrige Program’s 32nd Quest for Excellence® Conference this year, Germantown City Administrator Patrick Lawton highlighted how his organization uses the Baldrige Excellence Framework to achieve and maintain high performance to serve its community.
Seven U.S. organizations have been selected to receive site visits this fall, proceeding to the final stage of the examination process for the 2021 Malcolm Baldrige National Quality Award (MBNQA), the nation’s highest award for organizational performance excellence.
The 26th Asia Pacific Quality Organisation (APQO) Conference and Australian Organisation for Quality (AOQ) Qualcon 2021 Conference is being held online for the entire month of October 2021.
The Centre for Organisational Excellence Research (COER) is pleased to announce the successful completion of Saad Ghafoor’s PhD Research Project. The research was part of a study titled Excellence Without Borders which was launched by COER in July 2018 and supported by the Global Excellence Model Council.
When Elevations Credit Union was named a 2020 Baldrige Award recipient last November, the Colorado-based nonprofit became the first financial services organization to earn the prestigious Presidential award twice. (Elevations first earned a Baldrige Award in 2014.)