Dr James Harrington, the Passing of the Last Giant of the Quality World

Dr James Harrington, the Passing of the Last Giant of the Quality World

It has now been one week since Dr. James Harrington passed away at the age of 95. He was a giant among quality professionals, having published over 50 books and inspired thousands through his presentations and articles in leading publications on quality and business improvement. Jim had a distinguished career, working for IBM, Ernst & Young and Systemcorp, where he led and developed significant quality and project management related initiatives before starting his own highly successful management consultancy, Harrington Management Systems.

A Decline in the Number of Countries with a  National Business Excellence Award

A Decline in the Number of Countries with a National Business Excellence Award

Research from the Centre for Organisational Excellence Research (COER) reveals that the landscape of business excellence awards is undergoing a major transformation.
COER’s 2023 research indicates there are 39 countries that have an active national business excellence award (or awards) with an additional 3 active regional awards covering more than one country, refer to Table 1. This contrasts with 57 countries having an active national business excellence award and 4 regional awards reported in 2021 (Ghafoor and Mann, 2021). Awards were deemed active if they were held in 2021, 2022, 2023 or there was evidence they were being planned for 2024.

Research Evidence from the Rest of the World on the Benefits of Business Excellence

Research Evidence from the Rest of the World on the Benefits of Business Excellence

The findings presented provide compelling evidence that implementing business excellence frameworks worldwide leads to significant performance improvements. Organizations from 15 countries cited goals like becoming world-class and continuous improvement as key drivers. Dubai seen enhancements across various indices after adopting excellence government-wide. Customer satisfaction in Dubai rose 35% according to its Happiness Index. Additionally, an analysis of Dubai Quality Award winners found widespread benefits were achieved, with over 70% realizing considerable gains across multiple areas like profits, quality and employee engagement. The results demonstrate pursuing excellence yields clear, measurable advantages for public and private sector organizations around the globe.

Research Evidence from Australia and New Zealand on the Benefits of Business Excellence

Research Evidence from Australia and New Zealand on the Benefits of Business Excellence

The research presented in this blog provides compelling evidence of the benefits of adopting a business excellence framework in Australia and New Zealand. Organizations using the Australian Business Excellence Framework reported widespread improvements across their performance. Those with stronger enablers as defined by the Baldrige Criteria also achieved better business results. Additionally, companies that won the Australian Business Excellence Award significantly outperformed the stock market index over long periods. Organizations in the award programs consistently saw direct links between their assessment scores and enhanced bottom-line results, productivity, profitability and other key performance indicators year over year. The findings collectively indicate business excellence leads to widespread measurable gains.

Research Evidence from Asia on the Benefits of Business Excellence

Research Evidence from Asia on the Benefits of Business Excellence

This blog post highlights the benefits of Business Excellence and its impact on organisational practices and outcomes in Asia. The post presents the key findings from a survey conducted among 69 organisations from five Asian countries that were winners of Business Excellence awards or participants. The results indicate that the adoption of Business Excellence has led to an increase in aggregate performance across six dimensions, including leadership, strategic planning, customer focus, people management, process management, and measurement, analysis, and knowledge management. Additionally, the adoption of Business Excellence has led to an improvement in performance across all “results” dimensions, including product and service, customer, financial, people, process effectiveness, leadership, and social responsibility.

Research Evidence from Europe on the Benefits of Business Excellence

This blog highlights results from European research on the impact of Business Excellence. A study of 68 Spanish companies using the EFQM model found key benefits were improved external image and process efficiency. Comparative results showed 120 EFQM award winners significantly outperformed non-winners. The full research report collected over 35 years of international study findings demonstrating the economic and social returns realized by organizations and countries through Business Excellence.

New Zealand Best Practice Competition 2023 Winners

The New Zealand Business Excellence Foundation (NZBEF), and the Centre for Organisational Excellence Research (COER) announced two joint winners of the 4th New Zealand Best Practice Competition (NZBPC) 2023 in August 2023. The New Zealand Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. The award’s criteria and judging system are aligned to the International Best Practice Competition.

Mission and Vision Statements of EFQM Award winners

This blog post explores the fundamental differences between vision and mission statements and their significance in achieving business excellence. A vision statement describes an organization’s desired future, while a mission statement outlines its core purpose and objectives. The post discusses how a well-defined vision and mission can align employees’ goals with the organization’s objectives, guide decision-making, boost motivation and engagement, and provide a competitive advantage. The post also provides a table of EFQM award winners from 2017-2021 and their vision and mission statements, demonstrating how these organizations have achieved outstanding performance.

2023-2024 Baldrige Excellence Education and Health Care Frameworks Now Available

The Baldrige Performance Excellence Program has released the 2023–2024 Baldrige Excellence ® Framework (Education) and 2023–2024 Baldrige Excellence Framework ® (Health Care)—in both print form and PDF. These versions complement the Business/Nonprofit version of the framework that was released in January. All three versions include the Baldrige Criteria for Performance Excellence (by sector), core values and concepts, and guidelines for evaluating your organization’s processes and results.

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