Alpha to Omega of Customer Service Management

Article contributed by Dr. Almas Tazein, BPIR.com Limited “People think of loyalty as a customer for a lifetime, but it’s really much simpler than that. It’s about the next time, every time.” – Shep Hyken. A sensitive situation where a customer felt respected...

Hot tips to increase customer satisfaction

Customer is king, but do customers actually feel like they are kings?
Poor customer service cost companies billions of dollars every year. And sometimes owners don’t even know about it. Customer satisfaction is hard to measure, but it I not impossible. Repeat sales, customer loyalty, recommendation to friends and customer claims are key performance indicators. While you can try to measure them, you need to focus on how to improve them.

Service leaders follow the money

Service Leaders consistently have more revenue, make more money, plus have a stronger brand and market share. They dominate the market and crush their competition. In this issue I will share my ideas on Apple, Metro Bank London and my investment of $1000 each in 9 service leaders in May 2003.

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