Managing and Recovering from the COVID-19 Pandemic – Dubai We Learn Research Report

In this time of crisis, benchmarking and learning from global best practices have never been more important. It was for this reason the Dubai Government Excellence Program (DGEP) launched an accelerated benchmarking initiative called “Dubai We learn – Conquering COVID-19” to provide best practices and ideas to Dubai Executive Council’s Supreme Committee of Crisis and Disaster Management with the aim “for Dubai to become a Global Best Practice in Managing and Recovering from the COVID-19 Pandemic”.

Mosaic Life Care: Transforming Health Care to Life Care

Since its Baldrige Award win in 2009, Mosaic Life Care (formerly called Heartland Health) has continued to be nationally recognized for quality, value, and the patient experience. In 2015, Mosaic Life Care was named to the Truven Health AnalyticsTM 100 Top Hospitals® list, given an “A” rating by The Leapfrog Group, identified as a HealthStrongTM Hospital by IVantage® Health Analytics, and named a “Most Wired” hospital by Hospitals & Health Networks magazine.

Fanfare for Baldrige in Health Care

In January 2015, the 2015–2016 Baldrige Excellence Framework (Health Care)-which contains the Health Care Criteria for Performance Excellence, core values and concepts, and scoring guidelines-will be released. The Baldrige Program is grateful that there has already been much written about the value of using this Criteria for improvement.

Best Practice Report: Healthcare Excellence

Performance excellence in healthcare is being pursued worldwide; however, there are significant financial challenges to providing safe, high-quality healthcare services to communities. The case studies within this Best Practice Report show that difficult financial challenges can be turned around through continuous quality improvement, good leadership, and multi-disciplinary teams.