Embark on a Transformative Journey: Join the Japan Benchmarking Study Mission 2024!

Embark on a Transformative Journey: Join the Japan Benchmarking Study Mission 2024!

The David Hutchins International Quality College (DHIQC) and the Global Excellence Team (GET), in association with the Union of Japanese Scientists and Engineers (JUSE), jointly offer a unique opportunity for individuals interested in quality management and continuous improvement, in a way that took Japan to global leadership. This Quality Education Tour provides participants with insights into Japanese quality methodologies and the chance to learn from top experts in the field.

A Decline in the Number of Countries with a  National Business Excellence Award

A Decline in the Number of Countries with a National Business Excellence Award

Research from the Centre for Organisational Excellence Research (COER) reveals that the landscape of business excellence awards is undergoing a major transformation.
COER’s 2023 research indicates there are 39 countries that have an active national business excellence award (or awards) with an additional 3 active regional awards covering more than one country, refer to Table 1. This contrasts with 57 countries having an active national business excellence award and 4 regional awards reported in 2021 (Ghafoor and Mann, 2021). Awards were deemed active if they were held in 2021, 2022, 2023 or there was evidence they were being planned for 2024.

Research Evidence from the Rest of the World on the Benefits of Business Excellence

Research Evidence from the Rest of the World on the Benefits of Business Excellence

The findings presented provide compelling evidence that implementing business excellence frameworks worldwide leads to significant performance improvements. Organizations from 15 countries cited goals like becoming world-class and continuous improvement as key drivers. Dubai seen enhancements across various indices after adopting excellence government-wide. Customer satisfaction in Dubai rose 35% according to its Happiness Index. Additionally, an analysis of Dubai Quality Award winners found widespread benefits were achieved, with over 70% realizing considerable gains across multiple areas like profits, quality and employee engagement. The results demonstrate pursuing excellence yields clear, measurable advantages for public and private sector organizations around the globe.

Research Evidence from Australia and New Zealand on the Benefits of Business Excellence

Research Evidence from Australia and New Zealand on the Benefits of Business Excellence

The research presented in this blog provides compelling evidence of the benefits of adopting a business excellence framework in Australia and New Zealand. Organizations using the Australian Business Excellence Framework reported widespread improvements across their performance. Those with stronger enablers as defined by the Baldrige Criteria also achieved better business results. Additionally, companies that won the Australian Business Excellence Award significantly outperformed the stock market index over long periods. Organizations in the award programs consistently saw direct links between their assessment scores and enhanced bottom-line results, productivity, profitability and other key performance indicators year over year. The findings collectively indicate business excellence leads to widespread measurable gains.

Research Evidence from Asia on the Benefits of Business Excellence

Research Evidence from Asia on the Benefits of Business Excellence

This blog post highlights the benefits of Business Excellence and its impact on organisational practices and outcomes in Asia. The post presents the key findings from a survey conducted among 69 organisations from five Asian countries that were winners of Business Excellence awards or participants. The results indicate that the adoption of Business Excellence has led to an increase in aggregate performance across six dimensions, including leadership, strategic planning, customer focus, people management, process management, and measurement, analysis, and knowledge management. Additionally, the adoption of Business Excellence has led to an improvement in performance across all “results” dimensions, including product and service, customer, financial, people, process effectiveness, leadership, and social responsibility.

Research Evidence from Europe on the Benefits of Business Excellence

This blog highlights results from European research on the impact of Business Excellence. A study of 68 Spanish companies using the EFQM model found key benefits were improved external image and process efficiency. Comparative results showed 120 EFQM award winners significantly outperformed non-winners. The full research report collected over 35 years of international study findings demonstrating the economic and social returns realized by organizations and countries through Business Excellence.

Unveiling the Modernistic and e-Friendly TRADE Best Practice Benchmarking Training Badges and Certificates

We are pleased to introduce our newly (re)designed TRADE Best Practice Benchmarking Training credentials. Designed to recognize and celebrate the incredible achievements of its recipients, these verified badges and certificates signify benchmarking competency development and serve as a testament to the recipient’s commitment to professional growth. Over the past decade, thousands of professionals all over the world have received formal training in the TRADE Benchmarking Methodology.

The Role of Business Excellence Models in Organisation-Wide Change Management

Whilst there are change management models (such as the ADKAR Model and Lewin’s Change Management Model) to help manage change for specific processes and initiatives, there are also business excellence models that assist with organisation-wide change management. These models help organisations to manage change holistically across multiple processes and systems, from leadership to strategy to delivering products and services.

The Application of Change Management Models and Key Learning

“It is not necessary to change. Survival is not mandatory.”

This quote from W. Edwards Deming emphasises the importance of embracing change, but how do we manage it? Answers to this question are provided via two webinars, which discuss the most popular change management models and explain how to apply them. In addition, key lessons for change management success are provided, based on a review of the change management literature.

New Zealand Best Practice Competition 2023 Winners

The New Zealand Business Excellence Foundation (NZBEF), and the Centre for Organisational Excellence Research (COER) announced two joint winners of the 4th New Zealand Best Practice Competition (NZBPC) 2023 in August 2023. The New Zealand Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. The award’s criteria and judging system are aligned to the International Best Practice Competition.

Popularity of Change Management Models

There are many change management models, frameworks, and tools. So, which are the most popular?

A Google Trends analysis of the popularity of 13 change management models was conducted on October 22, 2023. This provided a proxy measure of the public’s general interest in – and awareness of – these approaches over the previous year. N.B., the analysis only includes the results of “Business & Industrial” searches due to their relevance to the research topic.

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