Vision and Mission of Award-Winning Cities, Municipalities, and Local Governments Around the World

How will your city look like 20 or 50 years from now? it would be worthwhile understanding the planning processes of competent and futuristic cities. The vision and mission statements lay down the foundation for the city’s collective growth towards the future and project how the officials intend to design exceptional communities.

Agile May Be Fragile; Resilience Is the Goal

The Baldrige Excellence Framework has a set of 11 foundational beliefs and behaviors (core values) that underpin its systems approach to achieving organizational high performance. One of those core values is agility and resilience. While both agility and resilience are important, many of us conflate these two concepts. I believe understanding their differences and complementarity will help organizations consider all aspects of preparing for uncertain futures.

Two Saturdays I Will Never Forget

Every few years, in my dreams, I relive an incident from my first real job. At age 14, I was eligible for a work permit in 1960’s New York City. I obtained my permit and got a Saturday job working at the largest (five floors) hobby store in the city. It was located in one of the posh downtown shopping areas and had, among other things, a functioning model railroad display that had every possible bell and whistle (literally) and occupied a significant part of the model railroading floor of the building.

Calling all Business Excellence Award Winners and Applicants – An Opportunity to Participate in Leading-Edge Research on Achieving & Sustaining Performance Excellence – SURVEY NOW LIVE

Organisational Excellence Architecture (OEA) refers to the formal structure used to assist in the implementation of BE within an organisation. To investigate the components and importance of OEA in accelerating BE journey, a PhD research project has been initiated by the Centre for Organisational Excellence Research (COER) and Massey University.

Celebrating 25 years of IMC Ramkrishna Bajaj National Quality Award

To commemorate 25 years of IMC Ramkrishna Bajaj National Quality Award the IMC’s Journal includes articles on the history of the award and the quality movement in general in India. Articles are from Niraj Bajaj the IMC RBNQA Chairman who recalls how he invited Suresh Lulla, who represented the Juran Institute in India, to help in structuring the IMC Quality Improvement & Technology Committee (IMC QITC).

Leadership Insights from the Baldrige Award-Winning City of Germantown

When the City of Germantown (TN) was named a Baldrige Award recipient in 2019, the small suburb of Memphis (just 20 square miles in size) became only the fourth city to earn the prestigious, Presidential award for organizational excellence.
During the Baldrige Program’s 32nd Quest for Excellence® Conference this year, Germantown City Administrator Patrick Lawton highlighted how his organization uses the Baldrige Excellence Framework to achieve and maintain high performance to serve its community.

Book Launch: The Learning-Driven Business – How to Develop an Organizational Learning Ecosystem

Introducing Dr Alaa Garad’s book “The Learning Driven Business – How to Develop an Organisational Learning Ecosystem” – a great read stressing the importance of individual and organisational learning.  his book provides a significant contribution to organizational learning and business improvement literature. It is simple and easy to read, with many practical examples of how learning can be applied to create an organizational learning culture.

Benchmarking in Supply Chain and Logistics

I was delighted to participate in the 4th European Conference on Industrial Engineering & Operations Management (IEOM) last month. The theme of this cycle was “Road to Resilient Manufacturing and Logistics”. Over the 4 days of the conference, there were more than 90 presentations, 11 competitions, and 6 discussion panels. It was truly an outstanding event!
Below I will share the key points of the presentation with some elaboration on the stages of TRADE Benchmarking methodology.

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