The 26th Asia Pacific Quality Organisation (APQO) Conference and Australian Organisation for Quality (AOQ) Qualcon 2021 Conference is being held online for the entire month of October 2021.
The Centre for Organisational Excellence Research (COER) is pleased to announce the successful completion of Saad Ghafoor’s PhD Research Project. The research was part of a study titled Excellence Without Borders which was launched by COER in July 2018 and supported by the Global Excellence Model Council.
Was Dilbert wrong? Do most senior management actually care about their people? Watch this interesting debate and make your decision.
The Global Benchmarking Network’s newsletter, 29th Edition, features a variety of benchmarking articles from digital transformation to customer first.
When school bullying is in the media, the focus usually is on the learners. The bullying is about the learners but seldom about their teachers. Hardly any mention is made of another group that gets bullied – the teachers.
In this episode of Serene View, Serene Seng interviews Mark Leonard. Mark presents the view that social mindfulness will change the world and Serene challenges this viewpoint.
In an increasingly uncertain and unpredictable world, senior executives need to stop hogging the decision making. Instead they need to raise their game to create an organisational culture where sense making, decision making & action taking become ever more tightly coupled, rapidly and repeatedly iterated, deeply embedded, and widely distributed throughout the organisation.
When Elevations Credit Union was named a 2020 Baldrige Award recipient last November, the Colorado-based nonprofit became the first financial services organization to earn the prestigious Presidential award twice. (Elevations first earned a Baldrige Award in 2014.)
In May 2021, Dubai Municipality won the coveted 3rd Organisation-wide Innovation Award for its exemplary ideas and innovation management (Fig 1). With 12,000 employees and workers, Dubai Municipality has excelled in inculcating a culture of innovation across 6 vital sectors and 175 public services.
For its best practice of “Introduction of a Mobile Practice – Portable Plasma Collection“, New Zealand Blood Service (NZBS) was the proud recipient of the 2nd New Zealand Best Practice Competition Award, held on 10 May 2021 in Wellington at the New Zealand Business Excellence Conference (Fig 1). Established in 1998, NZBS has 673 employees across New Zealand.
For its remarkable benchmarking project ‘The Way Beyond Traditional Procurement’, Dubai Municipality won the 7th International Best Practice Competition held in May 2021 (Fig 1). Dubai Municipality were one of five winners at the competition for its best practice in the planning and implementation of a digitized and agile procurement process to improve efficiency, effectiveness, quality, and productivity, and overall satisfaction.
It was 2020. The world was suddenly in the middle of the horrid blaring truth of the COVID-19 pandemic, UNPREPARED! And one organisation that resolved to fight this daunting challenge head-on was the Ambulatory Healthcare Services (AHS), a member of the SEHA public health system in the Emirate of Abu Dhabi, UAE.