How will your city look like 20 or 50 years from now? it would be worthwhile understanding the planning processes of competent and futuristic cities. The vision and mission statements lay down the foundation for the city’s collective growth towards the future and project how the officials intend to design exceptional communities.
Every few years, in my dreams, I relive an incident from my first real job. At age 14, I was eligible for a work permit in 1960’s New York City. I obtained my permit and got a Saturday job working at the largest (five floors) hobby store in the city. It was located in one of the posh downtown shopping areas and had, among other things, a functioning model railroad display that had every possible bell and whistle (literally) and occupied a significant part of the model railroading floor of the building.
When the City of Germantown (TN) was named a Baldrige Award recipient in 2019, the small suburb of Memphis (just 20 square miles in size) became only the fourth city to earn the prestigious, Presidential award for organizational excellence.
During the Baldrige Program’s 32nd Quest for Excellence® Conference this year, Germantown City Administrator Patrick Lawton highlighted how his organization uses the Baldrige Excellence Framework to achieve and maintain high performance to serve its community.
Was Dilbert wrong? Do most senior management actually care about their people? Watch this interesting debate and make your decision.
In an increasingly uncertain and unpredictable world, senior executives need to stop hogging the decision making. Instead they need to raise their game to create an organisational culture where sense making, decision making & action taking become ever more tightly coupled, rapidly and repeatedly iterated, deeply embedded, and widely distributed throughout the organisation.
When Elevations Credit Union was named a 2020 Baldrige Award recipient last November, the Colorado-based nonprofit became the first financial services organization to earn the prestigious Presidential award twice. (Elevations first earned a Baldrige Award in 2014.)