Nov 22, 2021 | Business Excellence, Latest News, Leadership, News, Strategy
How will your city look like 20 or 50 years from now? it would be worthwhile understanding the planning processes of competent and futuristic cities. The vision and mission statements lay down the foundation for the city’s collective growth towards the future and project how the officials intend to design exceptional communities.
Oct 20, 2021 | Human Resources, Latest News, Leadership
Every few years, in my dreams, I relive an incident from my first real job. At age 14, I was eligible for a work permit in 1960’s New York City. I obtained my permit and got a Saturday job working at the largest (five floors) hobby store in the city. It was located in one of the posh downtown shopping areas and had, among other things, a functioning model railroad display that had every possible bell and whistle (literally) and occupied a significant part of the model railroading floor of the building.
Sep 15, 2021 | Business Excellence, Latest News, Leadership
When the City of Germantown (TN) was named a Baldrige Award recipient in 2019, the small suburb of Memphis (just 20 square miles in size) became only the fourth city to earn the prestigious, Presidential award for organizational excellence.
During the Baldrige Program’s 32nd Quest for Excellence® Conference this year, Germantown City Administrator Patrick Lawton highlighted how his organization uses the Baldrige Excellence Framework to achieve and maintain high performance to serve its community.
Aug 6, 2021 | Human Resources, Latest News, Leadership
Was Dilbert wrong? Do most senior management actually care about their people? Watch this interesting debate and make your decision.
Jul 22, 2021 | Knowledge Management, Innovation, Latest News, Leadership
In an increasingly uncertain and unpredictable world, senior executives need to stop hogging the decision making. Instead they need to raise their game to create an organisational culture where sense making, decision making & action taking become ever more tightly coupled, rapidly and repeatedly iterated, deeply embedded, and widely distributed throughout the organisation.
Jul 21, 2021 | Business Excellence, Latest News, Leadership
When Elevations Credit Union was named a 2020 Baldrige Award recipient last November, the Colorado-based nonprofit became the first financial services organization to earn the prestigious Presidential award twice. (Elevations first earned a Baldrige Award in 2014.)
Jan 4, 2021 | Awards, Business Excellence, Latest News, Leadership, Research Projects
By Saad Ghafoor and Dr. Robin Mann, Centre for Organisational Excellence Research, January 2021. The Centre for Organisational Excellence Research (COER) recently updated its research on the number of active Business Excellence (BE) awards in the world with inclusion... Sep 13, 2020 | Awards, Business Excellence, Leadership, Research Projects
By Saad Ghafoor and Dr. Robin Mann, Centre for Organisational Excellence Research, September 2020. The Centre for Organisational Excellence Research (COER) recently updated its research on the number of active Business Excellence (BE) awards in the world. The new... Jun 2, 2020 | Business Excellence, Latest News, Leadership
Originally posted on blogrige by Dawn Bailey Baldrige Criteria Blog Series In this blog series, we are highlighting some of the learning (successful strategies and programs) shared by Baldrige Award recipients to highlight the categories of the Baldrige Criteria and... Mar 18, 2020 | Business Excellence, Latest News, Leadership
Originally posted on Blogrige by Dawn Bailey “What is your organization attempting to accomplish?” According to the Baldrige Excellence Framework, this question addresses your mission: your organization’s overall function. The mission might define customers or... Nov 8, 2019 | Latest News, Leadership
Article originally posted on Blogrige by Harry Hertz The Baldrige Excellence Framework is underpinned by a set of 11 core values and concepts. These core values have guided both the development and understanding of the Baldrige Criteria for many years. They have... Sep 9, 2019 | Best Practice Reports, Business Excellence, Latest News, Leadership
While there are many different approaches to building a successful organisation, there are usually two common ingredients: a strong culture of excellence, and a system to enable and manage change effectively. These two ingredients often involve the following elements:... 