Leadership Insights from the Baldrige Award-Winning City of Germantown

When the City of Germantown (TN) was named a Baldrige Award recipient in 2019, the small suburb of Memphis (just 20 square miles in size) became only the fourth city to earn the prestigious, Presidential award for organizational excellence.
During the Baldrige Program’s 32nd Quest for Excellence® Conference this year, Germantown City Administrator Patrick Lawton highlighted how his organization uses the Baldrige Excellence Framework to achieve and maintain high performance to serve its community.

Senior Executives Must Give Up Their Decision Rights

In an increasingly uncertain and unpredictable world, senior executives need to stop hogging the decision making. Instead they need to raise their game to create an organisational culture where sense making, decision making & action taking become ever more tightly coupled, rapidly and repeatedly iterated, deeply embedded, and widely distributed throughout the organisation.

Board of Director Responsibilities

Article originally posted on Blogrige by Harry Hertz The Baldrige Excellence Framework is underpinned by a set of 11 core values and concepts. These core values have guided both the development and understanding of the Baldrige Criteria for many years. They have...

Love was in the air (and financial reserves are in the wallet)

The greatest challenge I have each year when I return from the Baldrige Program’s annual Quest for Excellence Conference (QE) is prioritizing the most important messages for me and my organization, whether that is my work organization, volunteer organization, or-yes-my family (this one might be stealth). There are always so many great ideas that I know I will not succeed at implementing any of them unless I select only a few for action. The 30th anniversary conference was no different. I returned energized and started organizing my thoughts.

My process begins with seeking thematic highlights and also capturing one or two individual gems of wisdom that I heard from individual speakers. Maybe these will help you set some of your priorities, even if you were unable to attend the conference. Maybe my reflections from this year’s conference will also encourage you to attend QE next year and discover your own themes!

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