Publication of the 3rd Cycle of Dubai We Learn Book – 10 Benchmarking Case Studies

The book Achieving Performance Excellence Through Benchmarking and Organisational Learning is a joint publication by the Dubai Government Excellence Program and the Centre for Organisational Excellence Research (COER). The book describes 10 TRADE Best Practice Benchmarking projects that were undertaken as part of DGEP’s 3rd Cycle of Dubai We Learn.

Training Course: 12 Days to Deming

  The New Zealand Organisation for Quality (NZOQ) is delighted to introduce and offer you the active-learning course 12 Days to Deming. This material is ideal for both interested newcomers and for those who already have some background knowledge of what Dr....

Best Practice Report: Cybersecurity Management

Over the past decade, the risk and severity of cyberattacks have steadily grown. The world has seen devastating cases of cybercrimes, including unprecedented breaches of data, microchip flaws and cryptojacking, which is an emerging online threat in which criminals “mine” for cryptocurrencies using the victim’s own computer.

These attacks have left hundreds of millions of users vulnerable to hackers, who gain access to credit cards, bank account numbers and passwords.

After years of heavy investment and disappointing results, it is high time for business and security leaders to tackle the multi-faceted, insidious nature of the cybersecurity challenge collaboratively.

Vision and Mission of Award-Winning Cities, Municipalities, and Local Governments Around the World

How will your city look like 20 or 50 years from now? it would be worthwhile understanding the planning processes of competent and futuristic cities. The vision and mission statements lay down the foundation for the city’s collective growth towards the future and project how the officials intend to design exceptional communities.

Agile May Be Fragile; Resilience Is the Goal

The Baldrige Excellence Framework has a set of 11 foundational beliefs and behaviors (core values) that underpin its systems approach to achieving organizational high performance. One of those core values is agility and resilience. While both agility and resilience are important, many of us conflate these two concepts. I believe understanding their differences and complementarity will help organizations consider all aspects of preparing for uncertain futures.

Knowledge hour: Benchmarking for Best Practices & Innovation

Benchmarking, learning from the experience of others, is a powerful method for breakthrough thinking, innovation, improvement and for delivering exceptional bottom-line results. It is one of the most popular and effective tools used for organisational success.

World-renowned expert in performance excellence and benchmarking, Robin Mann, will talk about his work across the globe and discuss how benchmarking can help you connect with and learn from other organisations and their quest for performance excellence.

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