Listen to Dr Robin Mann, Head of the Centre of Organisational Excellence Research at Massey University, discussing one of the most powerful, yet greatly underused organisational improvement methods – best practice benchmarking. This was an interview by Michael Voss (CEO of Pyxis and MichaelVossNZ.com).
PricewaterhouseCoopers Public Sector Practice has won a Malcolm Baldrige National Quality Award. It’s the first services provider to win a Baldrige in 15 years.
Innovation and business transformation is the topic of discussion on this episode of the podcast. We talk with Dr. Sunil Mithas of the University of Maryland about what companies can learn from the Tata Group’s ascension to becoming one of the world’s most well-known – and profitable – businesses in the world.