I recently returned from a family vacation to Hawaii. Our family vacations involve nine people: my wife and I, my two sons and their wives, and my three granddaughters. While we have downtime, we generally plan our days for activities we all enjoy and in which we can all participate (ages 6 through, ah-hem, senior citizens). I know there are also families who plan their vacations differently, for example independent activities during the day and then a communal dinner.
How does an organization identify its potential blind spots? This is one of the most common questions I hear from people conducting strategic planning processes.
To begin answering the question, I have a simple analogy that can be used as a springboard to organizational strategy.
Leaders who adopt the Baldrige excellence framework have already successfully addressed this integrative need because of the questions in the Leadership and Strategy categories of the Baldrige criteria. Indeed, the key considerations that Singh and Useem outline are contained in item 1.1 on Senior Leadership and item 2.1 on Strategy Development and are systemically interrelated in the criteria.
Brands create elaborate marketing strategy plans in hopes of attaining that elusive goal: to deliver a great experience that reels customers in and keeps them coming back. Unfortunately, there’s a wide gulf between what brands want to do with digital and what they actually do – because they simply can’t hire enough top-tier digital marketing talent to execute on their visions.
From our talks with innovation management practitioners and business executives it seems that not many organizations have a well-defined and integrated innovation strategy. To find out more about how to go about creating and executing such a strategy, we spoke to Wouter Koetzier and Christopher Schorling at Acceture who encourage a very pragmatic and execution-oriented approach.
Despite massive investments of management time and money, innovation remains a frustrating pursuit in many companies. Innovation initiatives frequently fail, and successful innovators have a hard time sustaining their performance—as Polaroid, Nokia, Sun Microsystems, Yahoo, Hewlett-Packard, and countless others have found.
>We know that when it comes to being bold, there comes a time where you’ll need to take a risk. So let’s ask ourselves, how bold are we really? For instance, do you really put your customers at the heart of your business? Most brands, when push comes to shove, are not that bold; not brave enough to let customers hack their products or own the customer service.
APQC recently spoke to Jyoti Patel, knowledge management strategist at Boeing, about how Boeing merged two organizations and developed common processes, knowledge management capabilities, and data system architectures while also designing a knowledge management strategy that emphasizes behaviors over tools.
In this post we will share with you some lessons from Al Jazeera International Catering (JIC) LLC, winners of the 3rd International Best Practice Competition, 2014. The best practice title is “SPEARS Methodology for Employee Empowerment and Inculcating Excellence”.
When the 2008 Lehman Brothers bankruptcy triggered a global recession, Toyota Motor Company lost money. In December of that year, with a photo of Toyota board members bowing in shame, a New York Times headline trumpeted, “Toyota Expects its First Loss in 70 years.”