This interactive, four and one-half hour virtual course will present widely accepted definitions for quality and examine continuous improvement techniques, while encouraging learners to use some of the tools and methods discussed. Learners will identify a variety of continuous improvement tools and analyze their advantages and disadvantages, calculate the cost of quality (CoQ) and the cost of poor quality (CoPQ) for their business operations, distinguish the three types of quality audits and describe their application to process improvement and customer satisfaction, and learn the basics of process improvement techniques such as Six Sigma methodology, lean, and benchmarking. Finally, attendees will identify the seven basic quality tools, determine their most appropriate uses, and create a fishbone diagram.
ASQ virtual courses provide electronic access to course materials for 30 days and up to three hard copy prints beginning two days before the first day of your course. Extensions and/or refunds cannot be issued if course materials have been accessed. Chrome and Edge browsers are recommended – Internet Explorer is not supported.