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Performance Management Systems for EMS
Article Index
Performance Management Systems for EMS
1.1 What is Organisational Performance Management?
1.2 Why is CPM So Important for Finance Leaders?
1.3 Guide to the Stages of Performance Management
1.4 Business Performance Management Systems
1.5 The Need for Effective Business Performance Management Systems
1.6 Developing an Effective Performance Management System
1.7 How to Create a Performance Management System for Organisations
2.1 East Midlands Ambulance Service (EMAS) Paramedics Best in World
2.2 2015 Malcolm Baldrige National Quality Award Application
2.3 CPM at an Award-Winning Organ Procurement Organisation
2.4 Poudre Fire Authority Recognised for Public Reporting
2.5 Charleville Ambulance Service Wins Top Award
2.6 Metro Atlanta Ambulance Service Receives Major Award
2.7 Balanced Scorecard Institute (BSI) Award for Excellence
2.8 2016 AMBY Best Clinical Outcomes Award
2.9 Malcolm Baldrige National Quality Award Recipients
3.1 NHS Surveys: Accident and Emergency
3.2 Medic One/EMS 2014-2019 Strategic Plan
3.3 Ten Things Every EMS System Should Be Doing
3.4 NHS Ambulance Services 2017
3.5 Integrated Urgent Care Key Performance Indicators (KPIs)
3.6 Performance Management Strategy
3.7 Out-of-Hospital Cardiac Arrest Registry
3.8 Three Ways to Improve Hospital Performance Management
3.9 Best Practices for EMS Transport Service Industry
3.10 Top 10plus Performance Management Failures
3.11 Strategic Finance on CPM
4.1 Empirical Study of Performance Management in Shanghai
4.2 EMS Key Performance Measurement in Asian Cities
4.3 Hospital Performance Management: from Strategy to Operations
4.4 Anatomy of a Performance Management System
4.5 Developing BEM for Performance Measurement in Transitional Economies
4.6 Developing Quality Indicators for Physician-Staffed EMS
4.7 KPIs for Pre-Hospital Emergency Care
4.8 Unintended Consequences of Ambulance Response Time Targets
5.1 Queensland Ambulance Service (QAS) Performance Reports
5.2 2015 Palladium Balanced Scorecard Hall of Fame: CHRISTUS Health
5.3 Better Decision Making with Proper Business Intelligence
5.4 EMS World: Should Response Time Be a Performance Indicator?
5.5 Real-Time Analytics Achieving Operational Excellence
6.1 2018_19 Service Performance Agreements Indicator Definitions
6.2 Journal of Emergency Medical Services (JEMS) Articles on EMS
6.3 Measuring Quality in Emergency Medical Services
6.4 Bad KPI habits
6.5 Haematology Department Participative Case Study
7. What do business leaders say about PMS for emergency services?
8. Conclusion
Emergency and rescue services are organisations tasked with responding to various emergencies and ensuring public safety and health. Three primary emergency services can be summoned directly by the public: police, fire, and emergency medical services (EMS), which are also called ambulance services or paramedic services. This report will focus on how corporate performance management (CPM) principles can be applied to these emergency services to promote world-class delivery of care and optimal outcomes for the public.

In This Report

  1. What are "performance management systems for emergency services"?
  2. Which organisations have received recognition for excellence in performance management systems for emergency services?
  3. How have organisations reached high levels of success in performance management systems for emergency services?
  4. What research has been undertaken into performance management systems for emergency services?
  5. What tools and methods are used to achieve high levels of success in performance management systems for emergency services?
  6. How are performance management systems for emergency services measured?
  7. What do business leaders say about performance management systems for emergency services?
  8. Conclusion.

The Stage

In a fast-changing digital world, to achieve long-term success with satisfied stakeholders, you need to have a well-defined and communicated vision, mission, and goals. These have to be supported by a performance management system that is aligned and responsive.
CPM helps to assess whether an organisation’s vision and mission are being served. It is the connecting link between planning and executing the business strategies so an organisation can meet its stated goals and objectives. CPM is an amalgamation of existing—and anticipated—results-based analytical systems, structured process frameworks, and data metrics; it aims to measure the success of an organisation’s outputs and achievements.
As a general rule, organisations need to be consistently transparent in their reporting procedures; due to the increasing demands and expectations of stakeholders, this is especially true for the healthcare and emergency services sectors. This has, in turn, created an opportunity for corporate information to be used as a strategic asset for the emergency services. CPM has come to the fore as a response to this opportunity.

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