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Page 1 of 48 Emergency and rescue services are organisations tasked with responding to various emergencies and ensuring public safety and health. Three primary emergency services can be summoned directly by the public: police, fire, and emergency medical services (EMS), which are also called ambulance services or paramedic services. This report will focus on how corporate performance management (CPM) principles can be applied to these emergency services to promote world-class delivery of care and optimal outcomes for the public.In This Report
The Stage In a fast-changing digital world, to achieve long-term success with satisfied stakeholders, you need to have a well-defined and communicated vision, mission, and goals. These have to be supported by a performance management system that is aligned and responsive.CPM helps to assess whether an organisation’s vision and mission are being served. It is the connecting link between planning and executing the business strategies so an organisation can meet its stated goals and objectives. CPM is an amalgamation of existing—and anticipated—results-based analytical systems, structured process frameworks, and data metrics; it aims to measure the success of an organisation’s outputs and achievements. As a general rule, organisations need to be consistently transparent in their reporting procedures; due to the increasing demands and expectations of stakeholders, this is especially true for the healthcare and emergency services sectors. This has, in turn, created an opportunity for corporate information to be used as a strategic asset for the emergency services. CPM has come to the fore as a response to this opportunity.
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