Application/Key learning points: The CAMC Health System, winner of the 2015 Malcolm Baldrige National Quality Award, has a performance management system that is integrated across all departments and services provided by the hospital. This application summary is an interesting read to learn about CAMC’s unique performance management system. While it is worthwhile taking the time to read all of this 61-page document, information relating to the strategic planning can be found on p. 6, and to the performance management system on p. 21.
Remember to login here if you are a BPIR member to access all the content within this report. Many articles/links are for BPIR members only. If you are not a member please consider joining to support our monthly publication of best practice reports and have them delivered to your inbox. BPIR membership includes access to all our best practice databases.
Download the pdf version or continue reading this report in html by clicking "Next" below or use the links in the Article Index.