Application/Key learning points: ICMA awards certificates each year to recognise leadership in performance management and programmes that instil a culture of CPM; pursue comparative analysis and data-informed decision-making; and, promote transparency. In 2017, Poudre Fire Authority, Colorado, was awarded the Certificate of Excellence in the Public Reporting category. Using graphics and text, the Authority reports trends in civilian fire deaths and injuries; firefighter injuries; citizen satisfaction and service quality ratings; call volume; response time; and, percentage of calls by station and by type of call.
Remember to login here if you are a BPIR member to access all the content within this report. Many articles/links are for BPIR members only. If you are not a member please consider joining to support our monthly publication of best practice reports and have them delivered to your inbox. BPIR membership includes access to all our best practice databases.
Download the pdf version or continue reading this report in html by clicking "Next" below or use the links in the Article Index.