Home arrow BPIR Partners arrow Performance Management Systems for EMS
Performance Management Systems for EMS
Article Index
Performance Management Systems for EMS
1.1 What is Organisational Performance Management?
1.2 Why is CPM So Important for Finance Leaders?
1.3 Guide to the Stages of Performance Management
1.4 Business Performance Management Systems
1.5 The Need for Effective Business Performance Management Systems
1.6 Developing an Effective Performance Management System
1.7 How to Create a Performance Management System for Organisations
2.1 East Midlands Ambulance Service (EMAS) Paramedics Best in World
2.2 2015 Malcolm Baldrige National Quality Award Application
2.3 CPM at an Award-Winning Organ Procurement Organisation
2.4 Poudre Fire Authority Recognised for Public Reporting
2.5 Charleville Ambulance Service Wins Top Award
2.6 Metro Atlanta Ambulance Service Receives Major Award
2.7 Balanced Scorecard Institute (BSI) Award for Excellence
2.8 2016 AMBY Best Clinical Outcomes Award
2.9 Malcolm Baldrige National Quality Award Recipients
3.1 NHS Surveys: Accident and Emergency
3.2 Medic One/EMS 2014-2019 Strategic Plan
3.3 Ten Things Every EMS System Should Be Doing
3.4 NHS Ambulance Services 2017
3.5 Integrated Urgent Care Key Performance Indicators (KPIs)
3.6 Performance Management Strategy
3.7 Out-of-Hospital Cardiac Arrest Registry
3.8 Three Ways to Improve Hospital Performance Management
3.9 Best Practices for EMS Transport Service Industry
3.10 Top 10plus Performance Management Failures
3.11 Strategic Finance on CPM
4.1 Empirical Study of Performance Management in Shanghai
4.2 EMS Key Performance Measurement in Asian Cities
4.3 Hospital Performance Management: from Strategy to Operations
4.4 Anatomy of a Performance Management System
4.5 Developing BEM for Performance Measurement in Transitional Economies
4.6 Developing Quality Indicators for Physician-Staffed EMS
4.7 KPIs for Pre-Hospital Emergency Care
4.8 Unintended Consequences of Ambulance Response Time Targets
5.1 Queensland Ambulance Service (QAS) Performance Reports
5.2 2015 Palladium Balanced Scorecard Hall of Fame: CHRISTUS Health
5.3 Better Decision Making with Proper Business Intelligence
5.4 EMS World: Should Response Time Be a Performance Indicator?
5.5 Real-Time Analytics Achieving Operational Excellence
6.1 2018_19 Service Performance Agreements Indicator Definitions
6.2 Journal of Emergency Medical Services (JEMS) Articles on EMS
6.3 Measuring Quality in Emergency Medical Services
6.4 Bad KPI habits
6.5 Haematology Department Participative Case Study
7. What do business leaders say about PMS for emergency services?
8. Conclusion

2.9 Malcolm Baldrige National Quality Award Recipients

Sources: National Institute of Standards and Technology, United States (date of information: 2017)
Download (PDF): 2017 Malcolm Baldrige National Quality Award Application: Adventist Health Castle
Download (PDF): 2016 Malcolm Baldrige National Quality Award Application: Kindred Nursing and Rehabilitation - Mountain Valley
Download (PDF): 2016 Malcolm Baldrige National Quality Award Application: Memorial Hermann Sugar Land

Application/Key learning points: The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that an American organisation can receive. The award focuses on performance in five key areas: product and process outcomes; customer outcomes; workforce outcomes; leadership and governance outcomes; and, financial and market outcomes.
  • Adventist Health Castle is a community hospital system providing inpatient and outpatient care in O’ahu, Hawaii, and the recipient of the 2017 Malcolm Baldrige National Quality Award. The excellent strategic planning process used by the hospital system, and featured on p. 6, is of special interest.
  • Kindred Nursing and Rehabilitation Center and Memorial Hermann Sugar Land Hospital, won the award for performance excellence in 2016. Check out the strategic planning process of Kindred Nursing on p. 9, and the Memorial Hermann land application on p. 7 of their respective links.


Remember to login here if you are a BPIR member to access all the content within this report. Many articles/links are for BPIR members only.  If you are not a member please consider joining to support our monthly publication of best practice reports and have them delivered to your inbox. BPIR membership includes access to all our best practice databases.

Download the pdf pdf version or continue reading this report in html by clicking "Next" below or use the links in the Article Index.


 
< Prev   Next >