Application/Key learning points: The introduction of Integrated Urgent Care within the NHS is a direct result of the Urgent and Emergency Care Review in 2013, which called for a radical shift in care to a 24/7 functionally integrated access, assessment, advice, and treatment service. This excellent 33-page article explains how a new clinical advice element, the “clinical hub” was developed, and how KPIs were put in place. This article is detailed and provides all necessary KPI information.
Remember to login here if you are a BPIR member to access all the content within this report. Many articles/links are for BPIR members only. If you are not a member please consider joining to support our monthly publication of best practice reports and have them delivered to your inbox. BPIR membership includes access to all our best practice databases.
Download the pdf version or continue reading this report in html by clicking "Next" below or use the links in the Article Index.