Application/Key learning points: While many Chinese studies look at internal hospital performance management, almost none consider the effects of informational tools. This study examined the effects of using a performance management information system in Shanghai Ninth People’s Hospital, a large general teaching hospital. The system provides a real-time query platform for users to analyse and dynamically monitor key performance indexes, detect problems, and make adjustments. The results showed the system to be beneficial, improving the performance scores of clinical departments and lowering drug costs.
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