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Performance Management Systems for EMS
Article Index
Performance Management Systems for EMS
1.1 What is Organisational Performance Management?
1.2 Why is CPM So Important for Finance Leaders?
1.3 Guide to the Stages of Performance Management
1.4 Business Performance Management Systems
1.5 The Need for Effective Business Performance Management Systems
1.6 Developing an Effective Performance Management System
1.7 How to Create a Performance Management System for Organisations
2.1 East Midlands Ambulance Service (EMAS) Paramedics Best in World
2.2 2015 Malcolm Baldrige National Quality Award Application
2.3 CPM at an Award-Winning Organ Procurement Organisation
2.4 Poudre Fire Authority Recognised for Public Reporting
2.5 Charleville Ambulance Service Wins Top Award
2.6 Metro Atlanta Ambulance Service Receives Major Award
2.7 Balanced Scorecard Institute (BSI) Award for Excellence
2.8 2016 AMBY Best Clinical Outcomes Award
2.9 Malcolm Baldrige National Quality Award Recipients
3.1 NHS Surveys: Accident and Emergency
3.2 Medic One/EMS 2014-2019 Strategic Plan
3.3 Ten Things Every EMS System Should Be Doing
3.4 NHS Ambulance Services 2017
3.5 Integrated Urgent Care Key Performance Indicators (KPIs)
3.6 Performance Management Strategy
3.7 Out-of-Hospital Cardiac Arrest Registry
3.8 Three Ways to Improve Hospital Performance Management
3.9 Best Practices for EMS Transport Service Industry
3.10 Top 10plus Performance Management Failures
3.11 Strategic Finance on CPM
4.1 Empirical Study of Performance Management in Shanghai
4.2 EMS Key Performance Measurement in Asian Cities
4.3 Hospital Performance Management: from Strategy to Operations
4.4 Anatomy of a Performance Management System
4.5 Developing BEM for Performance Measurement in Transitional Economies
4.6 Developing Quality Indicators for Physician-Staffed EMS
4.7 KPIs for Pre-Hospital Emergency Care
4.8 Unintended Consequences of Ambulance Response Time Targets
5.1 Queensland Ambulance Service (QAS) Performance Reports
5.2 2015 Palladium Balanced Scorecard Hall of Fame: CHRISTUS Health
5.3 Better Decision Making with Proper Business Intelligence
5.4 EMS World: Should Response Time Be a Performance Indicator?
5.5 Real-Time Analytics Achieving Operational Excellence
6.1 2018_19 Service Performance Agreements Indicator Definitions
6.2 Journal of Emergency Medical Services (JEMS) Articles on EMS
6.3 Measuring Quality in Emergency Medical Services
6.4 Bad KPI habits
6.5 Haematology Department Participative Case Study
7. What do business leaders say about PMS for emergency services?
8. Conclusion

4.4 Anatomy of a Performance Management System

Source: Solvay Brussels School of Economics and Management, Belgium (date of information: 2015)
Download (PDF): Anatomy of a Performance Management System: the Elusive Path from Targets to Productivity

Application/Key learning points: The performance management trend that has swept through public organisations over the past 25 years has had its share of successes and failures. This excellent 27-page paper examines the link between measured results and productivity in a public organisation that has a strong history of performance management using indicators.

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