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Performance Management Systems for EMS |
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Page 48 of 48
8. Conclusion
Corporate performance management (CPM) principles assess whether an organisation is doing the job it is supposed to be doing, i.e. whether its vision and mission are being achieved. These principles are applicable to EMS and can help promote world-class delivery of care to patients, and support optimal outcomes. An example of this is Mid-America Transplant Services, a recipient of the Malcolm Baldrige National Quality Award. The organisation used CPM to improve performance and encourage innovation (see 2.3), saving more lives as a result.
While EMS is the main focus of the research highlighted in this report, all organisations can benefit from CPM. For example, Allina Health EMS provides an excellent example of how an organisation can refocus its priorities to get the important priorities achieved in a timely manner (3.3), and the NHS undertook audits to see whether it was providing value for money (3.4).
Organisations can use CPM to transform systems and performance. The excellent article in HR.com (4.5) provides mini-case studies of how performance management has made a big difference to organisations around the world. Sometimes it can be straightforward and easy to implement. And whatever your objectives and targets, you can rely on BPIR.com to be there to help you every step of the way.
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