Customer Satisfaction Management
Article Index
Customer Satisfaction Management
Expert Opinion
Survey and Research
Example Cases
Measure and Evaluate
Self-Assessments
Summary of Best Practices
Words of Wisdom
Conclusion
References

Words of Wisdom

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”
Jeff Bezos, CEO of Amazon

“Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.”
W. Edwards Deming

“A satisfied customer is the best business strategy of all.”
Michael LeBoeuf

“A satisfied customer is the best business strategy of all.”
Michael LeBoeuf

“Do what you do so well that they will want to see it again and bring their friends.”
Walt Disney

“Setting an example is not the main means of influencing others; it is the only means.”
Albert Einstein

“Customer service doesn’t come from a manual, it comes from the heart. When you’re taking care of the customer,
you can never do too much. And there is no wrong way... if it comes from the heart.”
Debbie Fields

“A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.”
Henry Ford

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”
Douglas Adams

“Do what you say you are going to do, when you say you are going to do it, in the way you said you were going to do it.”
Larry Winget

“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.”
Donald Porter, Vice-President, British Airways

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