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Customer Satisfaction Management
Article Index
Customer Satisfaction Management
Expert Opinion
Survey and Research
Example Cases
Measure and Evaluate
Self-Assessments
Summary of Best Practices
Words of Wisdom
Conclusion
References
Customer satisfaction management involves the effective coordination of customer experiences and the careful management of product and service quality so that they meet or exceed customer requirements.

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The Stage

Customer satisfaction management involves the effective coordination of customer experiences and the careful management of product and service quality so that they meet or exceed customer requirements.

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