Home arrow BPIR Partners arrow Customer Service Excellence
Customer Service Excellence
Article Index
Customer Service Excellence
Expert Opinion
Survey and Research
Example Cases
Measure and Evaluate
Self-Assessments
Summary of Best Practices
Words of Wisdom
Conclusion
References
Organisations that achieve customer service excellence seek to understand the needs of their customer, and to provide services in a professional and confident manner that consistently exceeds those needs.

_________________________________________________________

You are reading a Best Practice Report in html-format. Become a member of the BPIR to receive a new report in PDF-format every month (see examples: Benchmarking & Business Excellence). PDF-format can be saved on your hard drive, emailed to work colleagues, and are much easier to read and print out!.. For BPIR updates and best practices sign up to our FREE newsletter. 

The Stage

Customer service excellence must be provided on the spot. It has to be tailored at the service delivery point to meet a specific customer’s needs at a precise moment in time. Customer service excellence requires the right mix of skills. It requires the knowledge and will to do the right thing - first time, every time - thereby creating intense customer satisfaction.

To continue reading this report in html click "Next" below or use the links in the Article Index above right.  If you are a member and are logged in you can download the entire printable report as a pdf file. ... 



 
< Prev   Next >