Customer Service Training
Article Index
Customer Service Training
1.1 Characteristics of Good Customer Service
1.2 Why Is Customer Service Training Important?
1.3 So You Want to Be a Great Service Manager?
1.4 The Two Sides of Customer Service Training
2.1 Examples of Customer Service Awards
2.2 Top 10 Companies with the Best Customer Service
2.3 Welcome to Excellence Customer Training Provider
2.4 Government Service Quality Award
3.1 Dubai Duty Free Offering World-Class Service
3.2 Government Service Quality Award Winner
3.3 Five-Star Benchmarking Project on Paramedic Education
3.4 International Leader in Customer Service - Samsung
3.5 International Leader in Customer Service - Disney
3.6 European Contact Centre and Customer Service Awards Winner
3.7 Top Customer Service Training Videos
4.1 Creating Value through Customer Journeys
4.2 The Handbook of Quality and Service Improvement Tools
4.3 100 Customer Service Statistics
4.4 The Entrepreneurs Guide to World-Class Customer Service
4.5 The Five Myths of Effective Customer Service Models
5.1 Technology-Based Training for Customer Service Staff
5.2 Phone Techniques for Excellent Customer Service
5.3 Dealing with Unhappy Customers
5.4 Apple Employee Training Manual Reinvents Customer Service
5.5 Three Customer Service Techniques You Need to Keep in Your Toolbox
5.6 Customer Service Workshop
5.7 Conflict Resolution Tips for Excellent Customer Service
6.1 Customer Orientation Self-Assessment
6.2 Customer Satisfaction Measurement Guide
6.3 Customer Service Surveys
6.4 Customer Metrics
7. What do business leaders say about customer service training?

3.4 International Leader in Customer Service: Samsung

Source & Links: Samsung customer service campaign is the most-watched video in 2017, (date of information: 2017). This short video demonstrates how Samsung delights its customers in India.
Samsung Sustainability Report 2017, (date of information: 2017). Read Samsung's service enhancement and quality management approach (pp 50-56).
Market leadership through customer relationships, (date of information: 2014). Find out how Samsung builds customer relationships and promotes its products and services using its digital marketing expertise. Samsung manages third-party repair shops with Qmatic solution, (date of information: 2014). Learn how Samsung improved customer service at 14 mobile repair shops in Thailand.
Samsung manages third-party repair shops with Qmatic solution, (date of information: 2014). Learn how Samsung improved customer service at 14 mobile repair shops in Thailand.

Application/Key learning points: Samsung has transformed itself from where it was 20 years ago into a force to be reckoned with. Globally, its customer service record is second-to-none. These various links will give you good insights as to why Samsung is so different from the crowd â?? and so effective.

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