Customer Service Training
Article Index
Customer Service Training
1.1 Characteristics of Good Customer Service
1.2 Why Is Customer Service Training Important?
1.3 So You Want to Be a Great Service Manager?
1.4 The Two Sides of Customer Service Training
2.1 Examples of Customer Service Awards
2.2 Top 10 Companies with the Best Customer Service
2.3 Welcome to Excellence Customer Training Provider
2.4 Government Service Quality Award
3.1 Dubai Duty Free Offering World-Class Service
3.2 Government Service Quality Award Winner
3.3 Five-Star Benchmarking Project on Paramedic Education
3.4 International Leader in Customer Service - Samsung
3.5 International Leader in Customer Service - Disney
3.6 European Contact Centre and Customer Service Awards Winner
3.7 Top Customer Service Training Videos
4.1 Creating Value through Customer Journeys
4.2 The Handbook of Quality and Service Improvement Tools
4.3 100 Customer Service Statistics
4.4 The Entrepreneurs Guide to World-Class Customer Service
4.5 The Five Myths of Effective Customer Service Models
5.1 Technology-Based Training for Customer Service Staff
5.2 Phone Techniques for Excellent Customer Service
5.3 Dealing with Unhappy Customers
5.4 Apple Employee Training Manual Reinvents Customer Service
5.5 Three Customer Service Techniques You Need to Keep in Your Toolbox
5.6 Customer Service Workshop
5.7 Conflict Resolution Tips for Excellent Customer Service
6.1 Customer Orientation Self-Assessment
6.2 Customer Satisfaction Measurement Guide
6.3 Customer Service Surveys
6.4 Customer Metrics
7. What do business leaders say about customer service training?

4.4 The Entrepreneur's Guide to World-Class Customer Service

Source: aesnation.com, United States (date of information: 2016)
Link: The entrepreneur's guide to world-class customer service
Link (video): Differentiating and delivering world-class client experiences

Application/Key learning points: Building a customer-driven culture is the key to winning clients. The author of this article has been endorsed by Ritz-Carlton hotels, and has boosted many world-class companies' bottom line by using the six strategies highlighted in this blog post. Additionally, watch this insightful 37-minute video, which shows the small actionable steps you can take to shape the customer service vision in your company.

Remember to login here if you are a BPIR member to access all the content within this report. Many articles/links are for BPIR members only.  If you are not a member please consider joining to support our monthly publication of best practice reports and have them delivered to your inbox. BPIR membership includes access to all our best practice databases.

Download the pdf pdf version or continue reading this report in html by clicking "Next" below or use the links in the Article Index.


 
< Prev   Next >