Best practice benchmarking is defined as “the comparison of performance data that has been obtained from studying similar processes or activities and identifying, adapting, and implementing the practices that produced the best performance results.”One of the requirements of best practice benchmarking projects is to compare the performance with the best performer regardless of the sector, industry or geographical location.Dr. Robin Mann Co-founder of BPIR.com and the Organising Committee Chairman of the upcoming World Business Capability Congress was interviewed by Idealog the New Zealand’s business magazine of the year 2012.
In the interview Dr Robin said that the congress will be an excellent opportunity for New Zealanders to share experience with other successful nations such as Singapore instead of solely comparing with neighbouring countries such as Australia.
In addition to the 150+ presentations the congress includes two important events, the 1st International Best Practice Competition and 2012 New Zealand Business Excellence Awards.
Mann says the Asian city-state has developed a culture of constant betterment that has improved its business performance immensely.
“They have put in place a culture which is about trying to become better continually, year on year,” he says.
“It’s embedded from the school system to business.”
“Our congress is an opportunity to get businesses to talk more, share experiences and, with our international guests, we can facilitate a sharing of ideas.”
“New Zealand firms often compare products, but never the processes that create them, which are the building blocks of excellence,” says Mann.
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