On Sunday 17 December 2017, the Dubai Government Excellence Programme (DGEP) and the Centre for Organisational Research (COER) celebrated the publication of their book titled “Achieving performance excellence through benchmarking and organisational learning”. The book describes Dubai We Learn’s Excellence Makers Program and showcases 13 successful benchmarking projects undertaken by Dubai government entities from 2015 to 2016. The benchmarking projects focussed on a broad range of issues including innovation, employee happiness, smart government, purchasing, knowledge management and building employee competencies and skills.
The book summarises how the projects were undertaken, results achieved, lessons learnt and key success factors. Dr Robin Mann, Founder of COER, explained at the launch that, “The purpose of the book is to show how benchmarking can be used to instigate change and produce major breakthroughs in performance. It aims to encourage more Dubai government entities to start their own benchmarking projects and conduct them in a structured way utilising the TRADE best practice benchmarking methodology. In addition, the book shares some fantastic best practices that can immediately be learnt from“.

All projects used the TRADE Best Practice Benchmarking methodology to manage their projects and identify and implement best practices. On average projects identified between 30 to 99 potential actions to implement with savings and benefits for the Dubai government and citizens in the millions of dollars. Four of the projects achieved 7 star status for their role model application of the TRADE methodology.

TRADE stages

TRADE stages

Dr. Ahmed Nuseirat, General Coordinator of DGEP, closed the book launch by saying, “The benchmarking projects are helping Dubai government entities to become world-leaders in public service. Due to the success of the Dubai We Learn initiative we are already looking forward to a 2nd volume of the book in 2018“.

The book can be downloaded from Dubai We Learn -13 Benchmarking Case Studies.

Presentation video clips from each benchmarking project are available in the www.bpir.com’s Award winner reports section. Join BPIR to access the reports and many other features.

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