Research conducted by the Centre for Organisational Excellence Research has revealed that 86 countries have a National Quality / Business Excellence Award.
  • 8 countries follow an exact copy of the Baldrige Criteria for Performance Excellence
  • 31 follow an exact copy of the EFQM Excellence Model
  • 9 follow a tailored version of the Baldrige Criteria for Performance Excellence
  • 9 follow a tailored version of the EFQM Excellence Model
  • 18 have unique models
  • 12 have a model based on a combination of other models
  • 10 are unknown
  • 9 countries have more than one model that is promoted.
This research was conducted on behalf of National Institute of Standards and Technology (NIST) who administer the Baldrige National Quality Program.

Judging from this research, business excellence is alive and well! In the member’s area we show which organizations have won business excellence awards – over 10,000 worldwide.

Incidentally, COER recently completed research on the impact and value of business excellence in Asia. This research focused on India, Japan, Singapore, Taiwan and Thailand.

The key findings from the research were:

  • Companies reported that business excellence had a major impact on their competitiveness and performance.
  • Companies indicated that the frameworks were relevant for long-term competitiveness and sustainability, and only minor changes to the design of the frameworks (if any) were needed.
  • Time and effort should be put into making the frameworks simpler to understand; the value of the frameworks needs to be more clearly communicated.
  • Innovation—and how it relates to business excellence—needs to be more clearly explained to companies.
  • Companies want increased assistance with benchmarking and learning from best practices.
  • While awards are important, they are for recognition and not the prime motivator for the majority of companies. The prime motivator is to “become world-class”.

I will report, in more detail, on the findings from this study in the near future.

All the best
Dr Robin Mann,  Commercial Director and Part-Owner, Limited,

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