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7. What do business leaders say about employee happiness?
“To win in the marketplace, you must first win in the workplace.”
Doug Conant, CEO of Campbell’s Soup
“Your number one customers are your people. Look after employees first and then customers last.”
Ian Hutchinson, author of People Glue
“Employees who believe that management is concerned about them as a whole person-not just an employee-are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.”
Anne M. Mulcahy, former chairperson and CEO of Xerox Corporation On what high-performing companies should be striving to create:
“A great place for great people to do great work.”
Marilyn Carlson, former CEO of Carlson Companies
“The way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers.”
Sybil F. Stershic, author of Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care
“Always treat your employees exactly as you want them to treat your best customers.”
Stephen R. Covey, author of The 7 Habits of Highly Effective People
“When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.”
Simon Sinek, author of Start With Why: How Great Leaders Inspire Everyone to Take Action
This report outlines the best practices research undertaken by BPIR.com in the area of employee happiness. The best practices have been compiled under seven main headings. This new layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.
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