The article, from a Lean Leadership expert, details all the necessary steps to achieve outstanding results for an auto-shop using Lean Six Sigma. With each step, real-life application of what happened is documented with process maps, photos of people in action and other documents. The document is a slide presentation showing the necessary process mapping…

BPIR Categories

14.3.5 Reengineer business processes & systems
14.3.2 Implement an improvement approach/method/technique

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