Ausgrid, an Australian energy company serving about 1.7 million customers, produced a clearly-structured engagement framework for its customers and stakeholders. In its 26 pages can be found useful information including the key issues and lesson learnt map (page 4), and a stakeholders map (page 11) showing their influence and interest levels. The other useful portion…

BPIR Categories

13.7 Develop community relations
1.3.1 Build customer relationships
1.3.2 Determine & provide customer contact mechanisms
1.3.3 Review customer relationship approach

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