Disputes are not uncommon in the business world; they may arise between the employee and employer; where the causes my include complaints of employee of long hours, denied benefits, and unfair treatment. The outcome of such internal disputes if ignored or mishandled may produce high employee turnover, reduced productivity, high absenteeism, and eventually lead to…

BPIR Categories

2.5.4 Identify and manage risks
7.2.2 Handle warranties & claims
7.3.2 Manage customer complaints
8.2.7 Leaders re-inforce ethical/legal corporate behaviour
9.5 Manage employee performance, reward and recognition
9.5.2 Manage team performance

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