The paper deals with the design and implementation of a multidimensional performance measurement system for a public research hospital in order to address the complexity of its multifaceted stakeholder requirements and its double institutional aim of care and research. By showing how the balanced scorecard framework can be customized to research hospitals, the paper is…

BPIR Categories

14.1.1 Design & deploy performance measurement system
9.5.1 Develop performance management approach
14.3.2 Implement an improvement approach/method/technique

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