In this Baldrige Criteria Blog Series blog, the team at Baldrige Blog reveal some of the learning (successful strategies and programs) shared by Baldrige Award recipient to highlight the categories of the Baldrige Criteria and how your organisation might consider using them as inspiration. In this issue Category 3: Customers is discussed. This category asks how you engage customers…

BPIR Categories

1.3.1 Build customer relationships
14.3.3 Implement an org-wide continuous improvemnt program

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