The article contains tips from senior leaders of two Baldrige Award recipients, one from a public school district and the other from a small business. The valuable advice is relevant for organisations of any size and sector that aim to improve their performance using the Baldrige Framework for Excellence.

BPIR Categories

14.1.6 Communicate and use analysis findings
14.3.2 Implement an improvement approach/method/technique
14.3.4 Conduct a business excellence assessment.
8.2.1 Leaders communicate with employees

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