Changes in ISO 9001 over time that have increased the “kinship” between ISO 9001 as a conformity assessment model and the Baldrige Criteria as a performance excellence framework. The article examines commonalities of or differences between ISO 9001:2015 and the Baldrige Excellence Framework, and endeavours to show the organisational possibilities of building on conformity assessment to…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
14.3.4 Conduct a business excellence assessment.

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