In this article, a senior strategic consultant discusses how a business can use both the Baldrige Criteria and ISO standards to ensure product quality and overall performance excellence. He considers that the ISO 9001 QMS provides the structure and prescription for senior leaders to begin the process of understanding the organisation as it relates to…

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.
5.5.5 Implement systems for managing production/delivery
6.4.2 Implement systems for managing the service

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