In this September 2020 Baldrige Foundation Webinar Municipal and Community Leaders shared best practices utilised or developed by a variety of Baldrige National Role-Model Leaders and Communities during the COVID-19 Pandemic. It featured insights and observations, as well as practical considerations for workforce engagement, strategic planning, agility, and innovation to meet the critical demands for…

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking
2.2.4 Formulate and review business unit strategy
8.2.2 Create an environment for empowerment/innovation
9.6.2 Manage employee satisfaction

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