Cruces University Hospital, Spain was a qualifier at the International Best Practice Competition in 2014. Their Best Practice Area was Customer and market focus (understanding customers, building customer relationships, marketing). The Nephrology Department established a strategy for better patient care, to involve their patients in the management of their health. The article has details of…

BPIR Categories

13.9 Anticipate public concerns
2.2.1 Obtain stakeholder input into strategy formulation

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