The link is to a video on the history of business excellence, presented by Dr Robin Mann, of the Centre for Organisational Excellence Research (COER) at the Business Excellence Global Conference, Singapore, 2-3 November 2009. He explains the low success rates of TQM (Total Quality Management) in the West and that Business Excellence models that…

BPIR Categories

14.3.4 Conduct a business excellence assessment.
14.3.3 Implement an org-wide continuous improvemnt program

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