This presentation discusses Canadian citizens expectations of public services and examines hoe the Citizens First 8 (CF8) programme looks at how citizens and clients assess government services from all levels of government in Canada and provides actionable data for public sector service executives and managers.CF8 takes an innovative approach that offers new insights on key…

BPIR Categories

1.3.2 Determine & provide customer contact mechanisms
6.4.1 Improve process/service performance
1.1.1 Customer performance/satisfaction measurement

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