The balanced scorecard (BSC) aims to balance the strategic goals and overall vision of an organisation by identifying, measuring, and managing four main business perspectives: Customer; Financial; Internal business processes; Learning and growth. Within these four pillars, leaders outline their strategic objectives for each business perspective and link those performance measures with a strategy map.…

BPIR Categories

2.2.4 Formulate and review business unit strategy
2.5.2 Develop & set organisational goals
14.3.2 Implement an improvement approach/method/technique

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