Learn from role-model organisations and outstanding keynote speakers at the Baldrige Program's annual Quest for Excellence conference. The article provides insights and learning divided into three categories: (1) five key themes, (2) Baldrige Criteria category-based insights, and (3) particularly noteworthy sound bites (for the Twitter-conscious, social media learners, and baby boomers).

BPIR Categories

14.3.6 Provide ideas management & innovation processes
2.5.1 Communicate policies & strategies
9.4.7 Develop team competencies

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