This is an excellent presentation from Professor Mohamed Zairi explaining the change's to the UAE's Government Excellence Model to ensure the government is more resilient and prepared for the future. The presentation sets the scene by looking back at the history of excellence (beginning with the breakthrough thinking on this subject back in 1982 with the "In Search of Excellence" book written by Tom Peters and Robert H. Waterman, Jr.) prior to focusing on how the thinking on excellence has ch...

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.

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