Though this article from the Association of State and Territorial Solid Waste Management Officials (ASTSWMO) is 7 years old, the principles contained within are relevant and well-thought through. The document describes 8 components of an effective stakeholder engagement programme, highlighting the need to emphasise process, understanding, and decisions, rather than on merely measuring the impact of decisions. A total of 9 indicators are proposed for stakeholder engagement and partnering efforts....

BPIR Categories

13.1 Develop and manage supplier/customer partnerships
13.7 Develop community relations
1.1.1 Customer performance/satisfaction measurement

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