This presentation from Suresh Lulla, the exclusive Indian member of the Global Benchmarking Network, who was mentored by Dr J M Juran, ‘the father of Quality’, examined the quality and innovation challenges and the importance of the customer in the pursuit of Performance Excellence. The presentation covered the areas of strategic planning, quality planning and…

BPIR Categories

14.3.4 Conduct a business excellence assessment.
14.2.4 Conduct best practice/ process benchmarking

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