The paper discusses Performance Measurement in the Customs context from both conceptual and practical perspectives. In particular, the paper considers four broad approaches, Customs Data Mining, Service Charters, Perception Indexes, and Monitoring Mechanisms. The paper concludes that performance measurement should primarily be about improving the effectiveness and efficiency of Customs administration functions and that secondarily…

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.1.2 Select and align measures.
14.1.3 Set performance targets.
14.1.4 Gather and integrate performance data.
14.1.7 Review/evaluate performance measurement system.

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