To achieve Quality Excellence it is necessary for top leadership to cultivate a state of mind that is obsessed with the concept, and seek to embed it in the organisational DNA. This article posits that Quality is a powerful mantra to reach across a nation's established and new businesses. To recognize, highlight and celebrate the…

BPIR Categories

14.3.4 Conduct a business excellence assessment.
15.2.1 Customer satisfaction, accolades, awards

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